Knowledge Automation
Knowledge Automation delivers on the promise of true end-to-end process automation
By using Advanced AI to mimic the learning process of a new hire.
Workplaces are continuously evolving with digitization.
There is a need for automation tools that can learn and adapt based on new knowledge
HIROTM is the first ever automation solution which uses Advanced AI to mimic the humans for learning and applying knowledge
Phase 1: On-Boarding
Similar to a new employee, HIRO gets access to the information systems
Phase 2: Training
Experts start HIRO (new hire) on the basics of the job
Phase 3: Exploring & Coaching
HIRO starts solving the tasks based on the knowledge it received so-far and learning more knowledge at the same time
Phase 4: Autonomous Working
After learning sufficient knowledge, HIRO is able to solve advance problems autonomously
Workplaces are continuously evolving with digitization. There is a need for automation tools that can learn and adapt based on new knowledge
HIROTM is the first ever automation solution which uses Advanced AI to mimic the humans for learning and applying knowledge
Phase 1: On-Boarding
Similar to a new employee, HIRO gets access to the information systems
Phase 2: Training
Experts starts training HIRO (new hire) on the basics of the job
Phase 3: Exploring & Coaching
HIRO starts solving the tasks based on the knowledge it received so-far and learning more knowledge at the same time
Phase 4: Autonomous Working
After learning sufficient knowledge, HIRO is able to solve advance problems autonomously
How Knowledge Automation works?
1. HIRO receives tasks to automate directly via APIs from your software systems and converts these into automation tasks.
2. Using its Knowledge Automation AI engine, HIRO automatically processes tasks by applying and recombining knowledge acquired through agile automation.
3. HIRO acquires knowledge to automate processes directly from your employees through Agile Automation.
How Knowledge Automation works?
Step 1. HIRO receives tasks to automate directly via APIs from your software systems and converts these into automation tasks.
Step 2. Using its Knowledge Automation AI engine, HIRO automatically processes tasks by applying and recombining knowledge acquired through agile automation.
Step 3. HIRO acquires knowledge to automate processes directly from your employees through Agile Automation.
Knowledge Automation benefits over Traditional Automation
Automation Rate
Time to Automate
IT cost to maintain when scaling
Knowledge Automation
90%
Weeks
Constant low level of effort
Traditional Automation
[Scripts, rules, RPA, BPM, etc.]
30%
Months
Effort increases linearly with scale
Contextual Awareness
Approach
Adaptability to change
Context aware; automation is adapted to real-time context
Mimics human learning and application of knowledge to automate end-to-end process
Automatically adapts to the changes in context of knowledge work
Context unaware; static/fixed automation for fixed environment
Automates individual steps as identified by process mining and process re-engineering
Static Automation not suited to rapidly changing environments
Powered by Advanced AI, Knowledge Automation overcomes the inherent challenges of Traditional Automation. It is dynamic in nature and adapts to change in system, process and environment delivering 90% end-to-end automation. Traditional Automation, on the other hand, have been able to achieve maximum 30% automation owing to their static and context unaware design.
Knowledge Automation benefits over Traditional Automation
Automation Rate
90% 30%Time to Automate
Weeks MonthsIT cost to maintain when scaling
Constant low level of effort Effort increases linearly with scaleContextual Awareness
Context aware; automation is adapted to real-time context Context unaware; static/fixed automation for fixed environmentApproach
Mimics human learning and application of knowledge to automate end-to-end process Automates individual steps as identified by process mining and process re-engineeringAdaptability to change
Automatically adapts to the changes in context of knowledge work Static Automation not suited to rapidly changing environments
Powered by Advanced AI, Knowledge Automation overcomes the inherent challenges of Traditional Automation. It is dynamic in nature and adapts to change in system, process and environment delivering 90% end-to-end automation. Traditional Automation, on the other hand, have been able to achieve maximum 30% automation owing to their static and context unaware design.
Knowledge Automation: Harnessing the power of Advanced AI
Advanced AI is a proprietary technology designed to mimic human learning and application of knowledge. A traditional machine learning algorithm is based on a sequence of steps to recognize the pattern. For every change in input, the model needs to be re-trained by adjusting the steps in the sequence. HIRO’s Advanced AI, on the other hand, is based on data model that can recognize the most optimal solution by applying learnt knowledge instead of predefined sequence of steps.
HIRO’s Advanced AI is a mix of multiple branches of Artificial Intelligence:
Semantic Knowledge Graph
to represent and store data for the process
and environment being automated
to enable Subject Matter Experts to
teach the engine new knowledge
Reinforcement learning
Trial and error to transfer knowledge
from a known task to a novel task
Semantic Knowledge Graph
to represent and store data for the process
Natural Language Processing
to enable Subject Matter Experts to teach the engine new knowledge
Machine reasoning
Process rules to provide control over the automation
Machine learning
Learning the best knowledge to apply to complete a task in a process
Reinforcement learning
Trial and error to transfer knowledge from a known task to a novel task
Other Benefits of Advanced AI
- No black box - Automation is fully auditable
- Works with existing data and systems, no need to secure large pools of structured data
- Does not require a new model or data refresh for each new automation
Digitizing knowledge – your company’s key asset
Knowledge of markets, customers, production and how it is applied is what differentiates companies competitively and enables value creation. HIRO is one of the first platforms that digitizes and automates company knowledge.
The initial benefit is to free up knowledge workers to focus on value creation while HIRO carries out routine tasks. Eventually, the digitized knowledge itself can be applied to create value through both the creation of new product offerings and by removing constraints on securing talent for growth.
Get started
Contact us for a demo or to learn more about Knowledge Automation
Knowledge Automation Page
Knowledge Automation delivers on the promise of true end-to-end process automation
By using Advanced AI to mimic the learning process of a new hire.
Workplaces are continuously evolving with digitization.
There is a need for automation tools that can learn and adapt based on new knowledge
HIROTM is the first ever automation solution which uses Advanced AI to mimic the humans for learning and applying knowledge
Phase 1: On-Boarding
Similar to a new employee, HIRO gets access to the information systems
Phase 2: Training
Experts start HIRO (new hire) on the basics of the job
Phase 3: Exploring & Coaching
HIRO starts solving the tasks based on the knowledge it received so-far and learning more knowledge at the same time
Phase 4: Autonomous Working
After learning sufficient knowledge, HIRO is able to solve advance problems autonomously
Workplaces are continuously evolving with digitization. There is a need for automation tools that can learn and adapt based on new knowledge
HIROTM is the first ever automation solution which uses Advanced AI to mimic the humans for learning and applying knowledge
Phase 1: On-Boarding
Similar to a new employee, HIRO gets access to the information systems
Phase 2: Training
Experts starts training HIRO (new hire) on the basics of the job
Phase 3: Exploring & Coaching
HIRO starts solving the tasks based on the knowledge it received so-far and learning more knowledge at the same time
Phase 4: Autonomous Working
After learning sufficient knowledge, HIRO is able to solve advance problems autonomously
How Knowledge Automation works?
1. HIRO receives tasks to automate directly via APIs from your software systems and converts these into automation tasks.
2. Using its Knowledge Automation AI engine, HIRO automatically processes tasks by applying and recombining knowledge acquired through agile automation.
3. HIRO acquires knowledge to automate processes directly from your employees through Agile Automation.
How Knowledge Automation works?
Step 1. HIRO receives tasks to automate directly via APIs from your software systems and converts these into automation tasks.
Step 2. Using its Knowledge Automation AI engine, HIRO automatically processes tasks by applying and recombining knowledge acquired through agile automation.
Step 3. HIRO acquires knowledge to automate processes directly from your employees through Agile Automation.
Knowledge Automation benefits over Traditional Automation
Automation Rate
Time to Automate
IT cost to maintain when scaling
Knowledge Automation
90%
Weeks
Constant low level of effort
Traditional Automation
[Scripts, rules, RPA, BPM, etc.]
30%
Months
Effort increases linearly with scale
Contextual Awareness
Approach
Adaptability to change
Context aware; automation is adapted to real-time context
Mimics human learning and application of knowledge to automate end-to-end process
Automatically adapts to the changes in context of knowledge work
Context unaware; static/fixed automation for fixed environment
Automates individual steps as identified by process mining and process re-engineering
Static Automation not suited to rapidly changing environments
Powered by Advanced AI, Knowledge Automation overcomes the inherent challenges of Traditional Automation. It is dynamic in nature and adapts to change in system, process and environment delivering 90% end-to-end automation. Traditional Automation, on the other hand, have been able to achieve maximum 30% automation owing to their static and context unaware design.
Knowledge Automation benefits over Traditional Automation
Automation Rate
90% 30%Time to Automate
Weeks MonthsIT cost to maintain when scaling
Constant low level of effort Effort increases linearly with scaleContextual Awareness
Context aware; automation is adapted to real-time context Context unaware; static/fixed automation for fixed environmentApproach
Mimics human learning and application of knowledge to automate end-to-end process Automates individual steps as identified by process mining and process re-engineeringAdaptability to change
Automatically adapts to the changes in context of knowledge work Static Automation not suited to rapidly changing environments
Powered by Advanced AI, Knowledge Automation overcomes the inherent challenges of Traditional Automation. It is dynamic in nature and adapts to change in system, process and environment delivering 90% end-to-end automation. Traditional Automation, on the other hand, have been able to achieve maximum 30% automation owing to their static and context unaware design.
Knowledge Automation: Harnessing the power of Advanced AI
Advanced AI is a proprietary technology designed to mimic human learning and application of knowledge. A traditional machine learning algorithm is based on a sequence of steps to recognize the pattern. For every change in input, the model needs to be re-trained by adjusting the steps in the sequence. HIRO’s Advanced AI, on the other hand, is based on data model that can recognize the most optimal solution by applying learnt knowledge instead of predefined sequence of steps.
HIRO’s Advanced AI is a mix of multiple branches of Artificial Intelligence:
Semantic Knowledge Graph
to represent and store data for the process
and environment being automated
to enable Subject Matter Experts to
teach the engine new knowledge
Reinforcement learning
Trial and error to transfer knowledge
from a known task to a novel task
Semantic Knowledge Graph
to represent and store data for the process
Natural Language Processing
to enable Subject Matter Experts to teach the engine new knowledge
Machine reasoning
Process rules to provide control over the automation
Machine learning
Learning the best knowledge to apply to complete a task in a process
Reinforcement learning
Trial and error to transfer knowledge from a known task to a novel task
Other Benefits of Advanced AI
- No black box - Automation is fully auditable
- Works with existing data and systems, no need to secure large pools of structured data
- Does not require a new model or data refresh for each new automation
Digitizing knowledge – your company’s key asset
Knowledge of markets, customers, production and how it is applied is what differentiates companies competitively and enables value creation. HIRO is one of the first platforms that digitizes and automates company knowledge.
The initial benefit is to free up knowledge workers to focus on value creation while HIRO carries out routine tasks. Eventually, the digitized knowledge itself can be applied to create value through both the creation of new product offerings and by removing constraints on securing talent for growth.
Get started
Contact us for a demo or to learn more about Knowledge Automation
Resources
Blog Highlights
Video Library
IT Service Desk Automation with HIRO
HIRO helps IT managers improve SLA by automating up to 98% level 1 tickets
Primer on the state of AI
In 20 minutes, Arago founder and CEO Chris Boos, provides a primer on the current state of AI. He outlines the main concepts and explains the limitations of individual AI technologies and approaches.
HIRO Automation demo
HIRO helps HR managers by automating up to 99% tasks in new employee onboarding
Get started
Contact us for a demo or to learn more about Knowledge Automation
Blog
5 Reasons Why HIRO Can Scale Across ITIL Service Management Practices
5 Reasons Why HIRO Can Scale Across ITIL Service Management Practices Behind the most successful…
4 Time-Consuming IT Processes to Quickly Automate Today
Speed. Efficiency. Organization. Every IT department dreams of these benefits; yet, all too often,…
Go Beyond the Limits of Robotic Process Automation in ITSM
Go Beyond the Limits of Robotic Process Automation in ITSM From boardrooms to server rooms, the…
5 Fast, Effective Ways to Implement Knowledge Automation Now
5 Fast, Effective Ways to Implement Knowledge Automation Now You’ve made a new hire. Except this…
Tackling 5 Common Hurdles to Digital Transformation with Knowledge Automation
Digital transformation is real. It’s here. And it just might make or break the future of your…
To survive the pandemic, enterprises need to disrupt themselves to adapt to a disruptive environment
To survive the pandemic, enterprises need to disrupt themselves to adapt to a disruptive…
Automating Automation. Readjusting the mindset to process automation.
Automating Automation. Readjusting the mindset to process automation. For some, the title might be…
Take an enterprise architect level approach to succeed with Intelligent Automation
Take an enterprise architect level approach to succeed with Intelligent Automation Amidst all the…
Learning from arago’s partner ChoiceWorx
Focus on managing Intelligent Automation in order to scale. Learning from arago’s partner…
Future of work
Prepare for the unknown, not the known. How should we think about the Future of Work in the wake…
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Contact us for a demo or to learn more about Knowledge Automation
IT Service Management
Minimize resolution time by automating level 1 & level 2 support tasks in IT Service Management (ITSM)
Minimizing resolution time is a key challenge in ITSM, to drive down costs and ensure high customer satisfaction.
There is significant time lost in assigning a ticket to right team. Often tickets end up being assigned to wrong teams resulting in multiple rounds of triaging. Also, due to lack of intelligence in current automation tools, multiple tickets are created for same incident if it is reported more than once. All these factors when accumulated results in considerably higher resolution time.
Another major challenge, with commonplace ITSM automation tools, is their static nature which makes it extremely difficult to scale through different scenarios. Experts end up spending considerable time in manually orchestrating these tools resulting in low quality root cause analysis.
Our Solutions
Real time root cause analysis
Intelligent triaging of IT tickets
Scalability to tackle vast range of ITSM problems
HIRO’s advanced AI provides a sophisticated solution to ITSM problems and scales up experts’ knowledge.
HIRO automates root cause analysis close to real time. Thanks to its curious learning algorithms, it can perform a complete Root Cause Analysis in a matter of seconds.
The advanced triaging capabilities of HIRO addresses the tickets much more efficiently. Thus, leading to full visibility of all the external systems and sending the tickets to the right recipient.
HIRO has the ability to solve entire range of ITSM problems. It can tackle the widest spectrum of requests, from a simple “user creation” to the most critical Level1, Level 2 or Level 3 issues.
Based on agile automation methodology, our solutions deliver up to 90% automation by capturing knowledge of the subject matter experts
From real time resolution of IT tickets to proactive inventory alerts, HIRO can handle wide range of tasks with its versatile design.
Get started
Contact us for a demo or to learn more about Knowledge Automation
Finance
Transform finance department by automating the knowledge through entire value chain - from accountants to value managers
Finance teams around the world are burdened with repetitive tasks as reporting, month-end closings, reconciliations etc. These mandatory activities require precious time and resources, that could be best utilized for innovating tasks.
Inconsistent data sources is another major challenge faced by Finance teams. It require lot of time to merge datasets into the same format. These inconsistencies slow down digitization attempts of the finance department.
Regulation changes often require significant adjustments by finance teams to comply with the new framework. Current automating solutions are not flexible enough to keep the pace with the ever changing scenarios.
Our Solutions
90% automation of daily tasks in entire finance value chain - with 100% auditability
Integration with applications in their existing format, eliminating need for data mapping and matching
Highly flexible design to accommodate frequent regulatory changes
HIRO’s advanced AI allows organizations to adapt themselves to ever changing finance landscape without losing focus on key deliverable
Automating up to 90% of all repetitive tasks – from general account operations to collecting data for superior operational decisions. The solutions are 100% auditable and compliant to the highest standards of security.
Easy integration with different systems and databases to automate the arduous task of data mapping and matching. HIRO connects with existing systems and works with the data in their original source and format.
High flexibility to deal with frequent changes in regulation, reducing the effort to adjust to new standards. Thus, ensuring higher compliance standards and reduced chances of errors.
Based on agile automation methodology, our solutions deliver up to 90% automation by capturing knowledge of the subject matter experts
From real time resolution of IT tickets to proactive inventory alerts, HIRO can handle wide range of tasks with its versatile design.
Get started
Contact us for a demo or to learn more about Knowledge Automation
Supply Chain Management
Increase Supply Chain responsiveness by automating up to 90% tasks in end-to-end Supply Chain
Responsive is one of the key parameters that define a successful supply chain. It has direct impact on company’s customer service, cost and revenue.
The key issue that supply chain leaders face on day-to-day basis is to streamline all blocks of supply chain in order to respond fast to continuously changing demand forecast.
Change in forecast leads to time consuming repetitive tasks such as checking material availability at all levels of bill of materials, purchase order processing, updating ERP systems etc., to be accomplished under a tight time constraint. This often leads to human errors as well as frustration in highly skilled workers.
In a complex supply chain network, a planner may deal with an average of 5000 different SKUs with each bill of material going up to 100 materials.
Current ERP systems have managed to achieve very low level of automation with such massive interlinked datasets.
Our Solutions
Proactive alerts on outages to minimize out-of -stocks
Elimination of human errors by integrating with different sources for data collection
Orchestration of existing automation tools and scripts
HIRO’s advanced AI automates up to 90% of the day-to-day tasks in end-to-end supply chain planning, allowing planners to focus on more intellectually stimulating and rewarding tasks.
Proactive detection of out-of-stock situations by automating checks on forecast, materials at each level of BOM, production capacity & warehouse storage capacity. Depending on the type of outage, HIRO can also decide on the mitigation plan
Automated compilation of reports by collecting data from different ERP systems and databases to minimize human error. Thus, empowering supply chain managers to focus their time and energy on value adding tasks as advanced analysis and decision making.
Orchestration of existing automation scripts and tools autonomously maintaining and fixing the failures.
Based on agile automation methodology, our solutions deliver up to 90% automation by capturing knowledge of the subject matter experts
From real time resolution of IT tickets to proactive inventory alerts, HIRO can handle wide range of tasks with its versatile design.
Get started
Contact us for a demo or to learn more about Knowledge Automation
Customers
Learn how customers are accelerating their digital transformation using HIRO's advanced AI
Explore our customer support resources to drive faster results
HIRO Academy
The HIRO Academy provides training material and documentation for users of all roles and expertise. Content varies from self-learning, to on-site training, to coaching. Academy defines the certification process for users in HIRO roles of "SME", "Knowledge Expert", "Admin", and "Developer".
Join us in our mission to automate knowledge
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Solutions
Knowledge Automation scales across business functions and industries
Advanced AI enables HIRO to deliver end-to-end Knowledge Automation in different industries and diverse business scenarios.
What makes HIRO versatile?
Integrates seamlessly with existing processes and data structures
Adapts to changing business processes with minimal manual intervention
Easy to maintain with ‘replace all’ functionality for exception handling
Based on agile automation methodology, our solutions deliver up to 90% automation by capturing knowledge of the subject matter experts
From real time resolution of IT tickets to proactive inventory alerts, HIRO can handle wide range of tasks with its versatile design.
Agile Automation Methodology
The agile automation methodology comprises of five phases reducing implementation time to weeks by eliminating process discovery, analysis and re-engineering prior to automating. With Knowledge Automation the implementation phase is limited to integration and training with focus on obtaining immediate automation.
Phase 1: Project Kickoff
Implementation starts with project planning, team selection, role assignment and establishing steering committee.
1 week
Phase 2: Solution Design
Next phase involves designing the solution by identifying existing systems and data required to automate the selected business process.
1 - 2 weeks
Phase 3: Integration & Training
In this phase integration of existing system and project team training starts in parallel. The phase completes by transferring initial knowledge to HIRO.
2 weeks
Phase 4: Automation of initial tasks
Initial tasks are sent to HIRO for automation along with paired coaching.
1 week
Phase 5: Adding incremental knowledge
In final phase, the solution is scaled by adding new knowledge to HIRO, integrating new systems and on-boarding more employees as required.
1 week
Get started
Contact us for a demo or to learn more about Knowledge Automation
Landing Page
Why Knowledge Automation?
Increase end-to-end process automation rates from 30% to 90%
By automating an entire process flow, HIRO achieves much higher automation rates
Accelerate your digital transformation
HIRO’s Advanced AI, developed through 20 years of research, works with existing data structures and systems
Achieve results in weeks using Agile Automation
Leverages the unique characteristics of knowledge automation to quickly start automating and scaling your investment
How Knowledge Automation works
HIRO receives tasks to automate directly via APIs from your software systems and converts these into automation tasks.
Using its Knowledge Automation AI engine, HIRO automatically processes tasks by applying and recombining knowledge acquired through agile automation.
HIRO acquires knowledge to automate processes directly from your employees through Agile Automation.
Successful automation of more than 90% help desk tickets at SWISSCOM
Generating savings worth 100,000 man hours
“HIRO is a strategic choice that will allow us to grow our service portfolio” – Dr. Berthold Kaib, Senior Vice President, Swisscom
Customers
Learn more on how our customers are using HIRO to achieve end to end process automation
Klöckner
“Implementing HIRO™ into our IT environment will be one of the levers for the further digital transformation of our company.” - Gisbert Rühl, CEO, Klöckner & Co
Hexaware
“With amount of work we have done with HIRO and the knowledge items we have been able to create in the last five years, we see a brilliant future for our automation…
ChoiceWORX
Automating the automation: Using HIRO to reduce operating costs and scale RPA
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Contact us for a demo or to learn more about Knowledge Automation